Awards

No.1 Overall: 2024 Oricon Customer Satisfaction® Survey of Mobile Carriers

Awarded 1st place overall in the 2024 Oricon Customer Satisfaction® Survey of Mobile Carriers.

No.1 Pricing Plans: 2024 Oricon Customer Satisfaction® Survey of Mobile Carriers

Awarded 1st place in Pricing Plans category in the 2024 Oricon Customer Satisfaction® Survey of Mobile Carriers Ranking.

No. 1 Usage Fees: 2024 Oricon Customer Satisfaction® Survey of Mobile Carriers

Awarded 1st place in Usage Fees category in the 2024 Oricon Customer Satisfaction® Survey of Mobile Carriers.

No.1 Subscription Procedure: 2024 Oricon Customer Satisfaction® Survey of Mobile Carriers

Awarded 1st place in Subscription Procedure category in the 2024 Oricon Customer Satisfaction® Survey of Mobile Carriers.

No.1 Ease of Initial Setup: 2024 Oricon Customer Satisfaction® Survey of Mobile Carriers

Awarded 1st place in Ease of Initial Setup category in the 2024 Oricon Customer Satisfaction® Survey of Mobile Carriers.

No.1 Campaigns: 2024 Oricon Customer Satisfaction® Survey of Mobile Carriers

Awarded 1st place in Campaigns category in the 2024 Oricon Customer Satisfaction® Survey of Mobile Carriers.

No.1 Support Services: 2024 Oricon Customer Satisfaction® Survey of Mobile Carriers

Awarded 1st place in Support Services category in the 2024 Oricon Customer Satisfaction® Survey of Mobile Carriers.

No.1 Additional Services: 2024 Oricon Customer Satisfaction® Survey of Mobile Carriers

Awarded 1st place in Additional Services category in the 2024 Oricon Customer Satisfaction® Survey of Mobile Carriers.

Winner in 5 Categories: Opensignal Mobile Network Experience Report

Winner in five categories in the Mobile Network Experience Report for the Japanese market.

Global Winner and Global Leader: Opensignal Global Mobile Network Experience Awards 2024

Among carriers in Group I*, achieved the world's highest rating for Games Experience and Voice App Experience, and placed 3rd for Upload Speed Experience, earning a Global Leader evaluation.

*Group I: Composed of carriers in countries/regions with a land area of 200,000 km² or more.

Market Development & Monetization Award: GTI Awards 2024

Rakuten Mobile and Rakuten Symphony's AI Platform were recognized as pioneers in leveraging generative AI for proactive network maintenance, traffic optimization and service quality assurance.

No.1 Overall: 2023 Oricon Customer Satisfaction® Survey of Mobile Carriers

Awarded 1st place overall in the 2023 Oricon Customer Satisfaction® Survey of Mobile Carriers.

No.1 Pricing Plans: 2023 Oricon Customer Satisfaction® Survey of Mobile Carriers

Awarded 1st place in Pricing Plans category in the 2023 Oricon Customer Satisfaction® Survey of Mobile Carriers Ranking.

No. 1 Usage Fees: 2023 Oricon Customer Satisfaction® Survey of Mobile Carriers

Awarded 1st place in Usage Fees category in the 2023 Oricon Customer Satisfaction® Survey of Mobile Carriers.

No.1 Subscription Procedure: 2023 Oricon Customer Satisfaction® Survey of Mobile Carriers

Awarded 1st place in Subscription Procedure category in the 2023 Oricon Customer Satisfaction® Survey of Mobile Carriers.

No.1 Ease of Initial Setup: 2023 Oricon Customer Satisfaction® Survey of Mobile Carriers

Awarded 1st place in Ease of Initial Setup category in the 2023 Oricon Customer Satisfaction® Survey of Mobile Carriers.

No.1 Device Lineup: 2023 Oricon Customer Satisfaction® Survey of Mobile Carriers

Awarded 1st place in Device Lineup category in the 2023 Oricon Customer Satisfaction® Survey of Mobile Carriers.

Most Innovative Vendor Cloud Offering, Automation Initiative of the Year: 2023 Glotel Awards

Rakuten Symphony received awards in two categories for products provided to Rakuten Mobile and others. The Symcloud™ Platform received the top award in the Most Innovative Vendor Cloud Offering category, and the Symworld™ Platform received Highly Commended in the Automation Initiative of the Year category.

Winner and Joint Winner: Opensignal Mobile Network Experience Report

In the Mobile Network Experience Report for the Japanese market, received winner awards for 5G Upload Speed and overall Upload Speed Experience. Received joint winner awards for 5G Download Speed and overall Live Video Experience.

The 32nd Central Emergency Telecommunications Council Award

Awarded the Central Emergency Telecommunications Council Award, which recognizes individuals and organizations that have made significant contributions to the implementation of emergency telecommunications or the operation of the Emergency Telecommunications Council. Rakuten Mobile was recognized for establishing a system for information transmission, including the free provision of mobile phones to residents in isolated areas during Typhoon No. 14 in 2022, thereby contributing to securing communication means during emergencies.

Best Network Software Breakthrough, Best Cloud Solution: GLOMO Awards

Rakuten Symphony's fully virtualized cloud-native mobile network received the top award in the Best Network Software Breakthrough category and the Best Cloud Solution category.

*As of March 1, 2023 (Spain local time)

Special Selection Committee Award: Cabinet Office-sponsored 5th Japan Open Innovation Awards

Awarded for the collaborative initiative between five parties – DENSO TEN, Kobe City, Kobe University, Vissel Kobe and Rakuten Mobile – to alleviate congestion and promote economic revitalization after events.

Winner or Joint Winner in 5 Categories: Opensignal Mobile Network Experience Report

In the Mobile Network Experience Report for the Japanese market, received winner awards in 2 categories and joint winner awards in 3 categories.

No. 1 in Overall Satisfaction for Third Time: March 2022 MNO Satisfaction Survey

Awarded 1st place in overall satisfaction among the four major carriers for the third consecutive time, following the Nov 2020 Major 4 Carrier Satisfaction Survey and Summer 2021 Major 4 Carrier Satisfaction and Contract Status Survey, conducted by MMD Research Institute.

Best Network Software Breakthrough: GLOMO Awards

Rakuten Mobile's 5G Open RAN technology was awarded for the most outstanding network software technology.

*As of March 2, 2022 (Spain local time)

2021 Japan Quality Award: Large Enterprise Division

Rakuten Communications received a high evaluation and award for fostering organizational unity and transforming into a customer-oriented approach.

Special Award from Primary Judges: MCPC award 2021

Rakuten Mobile's 5G Open RAN network, utilizing virtualization technology, received the award.

Ground-breaking Virtualization Initiative & Best Operator 5G Innovation: 2021 Glotel Awards

Altiostar Networks, Inc. (now a wholly-owned subsidiary of Rakuten Group) received awards in two categories for technology provided to Rakuten Mobile. Its 5G Open RAN technology received the Ground-breaking Virtualization Initiative award, and its 5G Open RAN cloud-native network received the Best Operator 5G Innovation award.

Good Design Award

Rakuten Mobile's original smartphone, Rakuten Mini, received the award. Rakuten Mini was featured at the Good Design Show 2021, held from Oct 2021.

Global Leader: Opensignal 5G Global Mobile Network Experience Awards 2021

Selected as Global Leader in both 5G Download Speed and 5G Upload Speed categories. Also received the 5G Global Impact Award, which evaluates the degree of improvement by comparing 4G and 5G network performance.

Overall Satisfaction No. 1: Summer 2021 Major 4 Carrier Satisfaction and Contract Status Survey

Awarded 1st place in overall satisfaction among the four major carriers for the second consecutive time, following the Nov 2020 Major 4 Carrier Satisfaction Survey conducted by MMD Research Institute.

Young Operator Award (Encouragement Award): Shine! Cloud Operator Award

Jayoung Oh of Rakuten Mobile’s cloud operations team received the award at Cloud Operator Days Tokyo 2021.

Outstanding Mobile Technology Award & Best Mobile Technology Breakthrough: GLOMO Awards CTO Choice

Rakuten Mobile's 5G Open RAN technology, running on Kubernetes, received awards in two categories.

*As of June 30, 2021 (Spain local time)

Grand Prize: MM Research Institute Awards 2021

Rakuten Mobile’s Rakuten UN-LIMIT VI plan received the Grand Prize in the Mobile Communication Service field of the Smart Solution category.

Product Design: Red Dot Award

Rakuten Mobile's original smartphone, Rakuten Mini, received an award in the Product category from Red Dot Award.

Market Development Award: GTI Awards 2021

Rakuten Mobile's fully virtualized cloud-native mobile network received the award.

Japan Contact Center Customer Value Leadership Award: 2021 Best Practices Award

Rakuten Communications' Rakuten Connect Storm received a high evaluation and award for its innovativeness, growth potential and customer experience.

Overall Satisfaction No. 1: Nov 2020 Major 4 Carrier Satisfaction Survey

Received high evaluations and an award in the categories of affordable monthly fees, clarity of pricing plans, and value of optional plans in a survey conducted by MMD Research Institute.

Grand Prize: MM Research Institute Awards 2020

Rakuten Mobile's fully virtualized cloud-native mobile network received the Grand Prize in the Mobile Network category.

Most Innovative Telco Cloud Strategy (Network/Data Center Operator) & Most Innovative Automation Strategy (Network/Data Center Operator): Leading Lights Awards 2019

Rakuten Mobile's network received awards in two categories.