Rakuten Mobile, Inc. (hereinafter referred to as "Rakuten Mobile" or "We / Our /Us" as appropriate) sets forth its privacy policy as follows (hereinafter the "Policy") concerning the handling of customer information (*) including customer’s personal information in the application "Okaimono Panda Park" (hereinafter the "Application") provided by Rakuten Mobile for smartphones.
(*) Customer information refers to all information relating to the customers who use our services.
Customer Information is acquired through the Application either automatically or by customer input in order to achieve the purposes of use described below.
| Purpose of Use | Customer Information | Collection Method |
|---|---|---|
| Authentication and identification, transfer of account, backup, etc. | Device ID (UUID, MAC address, Android ID, subscriber ID) OS version, device model name, status of use and settings of Application, browsing history, and OpenUDID | Automatically acquired by Application |
| Study and analysis of usage of Application or services, and improvement of Application or services | Email address, details of inquiries | Acquired by customer input |
| User ID, user profile, device ID (UUID, MAC address, Android ID, subscriber ID), OS version, device model name, IP address, time zone, language settings, regional settings, status of use and settings of Application, browsing history, advertising ID (*1), information relating to usage of Application (*2), information relating to use of functions, and information relating to websites visited | Automatically acquired by Application | |
| Business operations relating to marketing and advertising activities, and use of behavioral targeting | Device ID (UUID, MAC address, Android ID, subscriber ID), OS version, information of device in use, IP address, time zone, language settings, regional settings, browsing history, advertising ID (*1), information relating to usage of Application (*2), and cookie (randomly generated identifier) | Automatically acquired by Application |
| Prevention of unauthorized use of services, and investigation at the time of occurrence | Device ID (UUID, MAC address, Android ID, subscriber ID), IP address when using Application, browser type, information relating to browser language, etc., advertising ID (*1), and some device information (such as OS, name of computer, and language settings) | Automatically acquired by Application |
| Troubleshooting functions in the case of device malfunction, system failure, and service interruption | Status of use and settings of Application, browsing history, advertising ID (*1), Device ID (UUID, MAC address, Android ID, subscriber ID), information relating to usage of Application (*2), and cookie (randomly generated identifier) | Automatically acquired by Application |
| Business operations relating to customer inquiries, and notices as needed including important announcements, etc. regarding services | Details of inquires such as name, telephone number, email address, device model name, and information on the OS | Acquired by customer input |
(*1) The advertising ID cannot be used to identify the individual. Also, you may go to the settings menu of your device and disable advertising ID to stop transmission.
(*2) Rakuten Mobile will not view or use any information relating to secrecy of communication or unpublished contents communicated between customers without consent from the customers.
In the event the purpose of use of customer information is changed, the change shall not be made beyond the scope reasonably determined to have relevancy with the purpose of use previously stated prior to the change.
Further, if any of the personal information is used beyond the scope necessary to achieve the purpose of use stated above, we will clearly state said purpose and obtain consent in advance from customers on all such occasions.
1）Provision to Rakuten Group
The Rakuten Group consisting of Rakuten Group, Inc. (hereinafter "Rakuten") and its subsidiaries and affiliated companies (hereinafter collectively referred to as the "Rakuten Group") provides a wide variety of its services to their customers.
Rakuten Mobile may provide information to the Rakuten Group as follows to make the services of Rakuten Group more convenient and easier for customers to use.
| Purpose of Provision to Third Parties | Customer Information Provided |
|---|---|
| Business operations relating to marketing and advertising activities, and use of behavioral targeting | Advertising ID (*1) and information relating to usage of Application (*2) |
Improvement and provision of services and development of new services:
|
Browsing history and information relating to usage of Application (*2) |
| Troubleshooting functions in the case of device malfunction, system failure, and service interruption | Browsing history and information relating to usage of Application (*2) |
Responding to customer inquiries
|
Information relating to usage of Application (*2) and details of inquiries |
(*1) The advertising ID cannot be used to identify the individual. Also, you may go to the settings menu of your device and disable advertising ID to stop transmission.
(*2) Rakuten Mobile will not view or use any information relating to secrecy of communication or unpublished contents communicated between customers without consent from the customers.
2）Provision to Other Third Parties
In addition to paragraph 1) above, the customer information held by Rakuten Mobile may be provided to the third parties shown in the following table. When part or all of the business operations associated with the management and operation of the Application and the provision of our services, etc., is outsourced to a contractor, Rakuten Mobile may provide the customer information in its possession to the contractor.
Further, the customer information held by Rakuten Mobile may be processed so that it cannot be used to identify the individual before proving it to a third party.
Information gathering modules (*) with functions to acquire customer information are incorporated into the Application. Rakuten Mobile uses each of the information gathering modules to obtain customer information as stated below.
In addition, customer information may be stored in the servers managed by the companies that provide information gathering modules. Such customer information is used to the extent of purpose of use stated in the privacy policy set forth by each of the companies providing information gathering modules.
(*) Information gathering modules refer to a set of programs with functions to acquire customer information, incorporated into applications for use, and they are provided by companies that are providers of information gathering modules other than Rakuten Mobile.
| Provider of Information Gathering Module | Name of Module | Purpose of Use | Customer Information Acquired | Link to Privacy Policy |
|---|---|---|---|---|
| Google, Inc. | AdMob | To deliver advertisements appropriate for customers and to measure advertisement effectiveness | Advertising ID (*1), and location information, etc. | https://policies.google.com/privacy |
| Amplitude, Inc. | Amplitude | For quality improvement and remediation of problems | Information relating to usage of Application | https://amplitude.com/privacy |
(*1) The advertising ID cannot be used to identify the individual. Also, you may go to the settings menu of your device to disable advertising ID to stop transmission.
Rakuten Mobile shall obtain consent from customers that it will handle customer information in accordance with this Policy and the "Handling of Personal Information"set forth by Rakuten Mobile when customers use the Application.
Customers are kindly asked to uninstall the Application by themselves If they wish to terminate the acquisition and use of Customer Information by Rakuten Mobile.
Please note that the Customer Information acquired by Rakuten Mobile prior to the Application being uninstalled may be used within the scope of purpose of use set forth in this Policy even after it is uninstalled by the customers themselves, however, the Customer Information will be erased without delay after the purpose of use is achieved by using an appropriate method.
Please send your comments, questions, complaints, and other inquiries relating to the handling of Customer Information to:
Rakuten Mobile Communication Center
TEL：050-5434-4653
Operating hours: From 9:00 to 17:00 (open seven days a week, 365 days a year)
This Policy may be revised periodically in order to comply with the updated laws and regulations or to fulfill our business needs. Any revision to this Policy will be posted on our website or in the Application. However, if consent from customers is required by law due to the nature of the revision, we shall obtain customer consent in the manner prescribed by Rakuten Mobile.
Revised: February 1, 2023