Rakuten Mobile, Inc. (hereinafter "Rakuten Mobile" or "we") will collect, use and provide third parties with personal informaton to the extent necessary for fulfilling the following purposes of use in compliance with the provisions of the Act on the Protection of Personal Information, the Secondhand Articles Dealer Act and other relevant laws and regulations when conducting operations related to transactions involving secondhand articles.
Use of Personal Information, etc.
Customer Inquiries and Disclosure of Retained Personal Data, etc.
We will collect personal information, etc. about you (i.e., the customer) as described below in order to fulfill the purposes of use stated below. Personal information, etc. about you collected by us includes information that you give us directly, information about your use of our services, and information collected from third parties. As for the purpose of third-party provision, please refer to "3. Third-party provision."
"Personal information, etc." includes all information from which you are directly or indirectly identifiable as an individual. Among "personal information, etc.," "personal information" refers to "personal information" as defined in the Act on the Protection of Personal Information.
| Purpose of use | Personal information, etc. to be used* |
|---|---|
1. To provide services related to transactions involving secondhand articles:
|
[1]-[9] |
2. To respond appropriately to customer inquiries, etc.:
|
[1]-[9] |
3. For appraisal and authentication of secondhand articles and identity verification:
|
[1], [2], [6], [8], [9] |
4. For contract screening:
|
[1]-[9] |
5. To prevent and mitigate fraudulent or illegal activities:
|
[1], [3]-[9] |
6. To provide you with advertisements, promotion and marketing content:
|
[1], [3]-[9] |
7. To improve and provide services and develop new services:
|
[1], [3]-[9] |
8. For investment analysis conducted by Rakuten Mobile:
|
[1], [3]-[9] |
[Note]* The number of the item of personal information, etc. listed below is shown.
| Item of personal information, etc. to be used |
|---|
| [1] Information about you such as your name, address, date of birth, sex, phone number, occupation, place of work and email address |
| [2] Personal information, etc. stated in identity verification documents |
| [3] Information on specifics of application such as name of product, quantity applied for, application date and passcode |
| [4] Information on payment method, e.g., transfer account, credit card |
| [5] Information regarding billing and payment such as charge, payment status and payment date |
| [6] Information on secondhand articles received from you in relation to the contract (excluding customer data saved in terminals) |
| [7] Information on content and history of customer inquiries |
| [8] History of Rakuten Mobile's website viewed and services used by you |
| [9] Other information for performing transactions involving secondhand articles, information required for providing various services and other information collected in conjunction with the provision of services related to transactions involving secondhand articles |
In cases where any purpose of use referred to in 1. above is to be altered, the purpose of use shall not be altered to the extent that the pre-altered purpose of use is reasonably deemed to have become irrelevant.
Of note, in cases where personal information is to be used beyond the extent necessary for fulfilling the purposes of use referred to in 1. above, we will clarify the purpose of use and obtain your prior consent each time.
1) Provision of information to Rakuten Group
Comprised of Rakuten Group, Inc. (hereinafter "Rakuten") and its subsidiaries and affiliates, the Rakuten Group provides many different kinds of services. We may provide information to the Rakuten Group as follows, to enable you to use such Rakuten Group services in a convenient and comfortable manner.
| Purpose of third-party provision | Personal information, etc. to be provided* |
|---|---|
| To provide, operate and manage Rakuten Membership and Rakuten Super Points | [1], [3]-[6] |
For contract screening:
|
[1]-[9] |
For identity verification:
|
[1], [2], [6] |
To provide you with advertisements, promotion and marketing content:
|
[1], [3]-[9] |
To improve and provide services and develop new services:
|
[1], [3]-[9] |
To deal with product, service or network faults:
|
[1], [3]-[9] |
To respond to customer inquiries:
|
[1]-[9] |
For Rakuten Mobile group's investment analysis:
|
[1], [3]-[9] |
[Note]* The number of the item of personal information, etc. listed in 1. above is shown.
2) Provision of information to other third parties
In addition to 1), we may provide personal information, etc. retained by us to third parties, as shown in the table below. When we outsource all or part of our operations relating to transactions involving secondhand articles, we may provide personal information, etc. retained by us to the outsourcee.
In addition to the following, we may provide personal information, etc. retained by us to third parties after processing such personal information, etc. in a manner that makes individuals unidentifiable.
| Purpose of third-party provision | Item of personal information, etc. to be provided | Recipient |
|---|---|---|
| Prevention of crime such as in cases where the secondhand article is suspected of being stolen property | Your personal information, etc. (i.e., name, address, date of birth), other information stated in identity verification documents, SIM phone number, contact phone number, etc. | Police agency |
If you have any inquiries about personal information retained by us, please contact the following inquiry counter.
Rakuten Mobile Communication Center
TEL: 050-5434-4653
Operating hours: From 9:00 to 17:00 (open seven days a week, 365 days a year)
If we have received from you a request for the notification of the purpose of use of retained personal data or the disclosure, correction, etc. (i.e., correction, addition or deletion), cease of use, etc. (i.e., cease of use or deletion) or cease of third-party provision of retained personal data, we will respond to you in an appropriate manner within a reasonable period in accordance with laws and regulations after verifying your identity. For the procedures in detail, please refer to How to Request Disclosure, etc. of Retained Personal Data (however, in cases where we have obtained your consent, we will respond by the method to which you consented).
If you have any inquiries about our handling of personal information, etc., please inquire the inquiry counter referred to in "1. Inquiry counter" above.
Revised: February 1, 2023