Rakuten Mobile Launches AI Chat Service "Rakuten Link AI" and Expands Features in Upgraded Rakuten Link App
- Rakuten Link AI empowers Rakuten Mobile customers across Japan to create, synthesize and explore with AI chat.
- Users can now check their mobile fees, data usage and contract details through integration with "my Rakuten Mobile."
Tokyo, October 31, 2024 – Rakuten Mobile, Inc. today announced the release of the upgraded Rakuten Link app for Rakuten Saikyo Plan subscribers. The newly enhanced app includes "Rakuten Link AI," an AI chat service that supports users as a consultation and ideation partner. Select features from the "my Rakuten Mobile" subscriber support app have also been integrated into Rakuten Link, enabling users to check their monthly fees and data usage. Rakuten Mobile will continue expanding Rakuten Link’s functionality to offer even more convenient features*1,2,3,4.
Rakuten Link AI is a free AI chat service in the Rakuten Link app for Rakuten Saikyo Plan subscribers*5 that aims to empower customers across Japan to create, synthesize and explore with high quality answers on demand*6. Users simply tap on the Rakuten Link AI icon on the app home screen to access AI chat support, making it easy and intuitive for first-time users to engage with the cutting-edge functionality. In addition to information on Rakuten Mobile's offerings, users can ask Rakuten Link AI a range of questions about topics of interest like hobbies and travel, and even get ideas for work.
Rakuten Link AI improves the relevance and quality of generated answers by fully integrating with extensive datasets from frequently asked questions for Rakuten Mobile and the Rakuten Link app, as well as a range of popular Rakuten services, delivering industry-specific knowledge directly to subscriber’s fingertips.
Integration with "my Rakuten Mobile" functionality
As part of the enhancements to Rakuten Link, Rakuten Mobile has also added select features from the "my Rakuten Mobile" app for Rakuten Saikyo Plan subscribers. With these new features, subscribers can easily check their monthly data usage and mobile bill on Rakuten Link’s home screen.
Moreover, the updated app search feature has expanded its functionality from simple contact searches to include comprehensive searches for contacts, messages and official accounts from the app home screen. Along with the rollout of these new features, Rakuten Mobile has updated the app’s icon design to reflect its strengthened alignment with the Rakuten Group’s ecosystem of services.
The upgraded Rakuten Link app featuring Rakuten Link AI is now being rolled out to Android users, with plans to launch for iOS users soon.
Rakuten Mobile will continue supporting customers’ communication with the Rakuten Link app. Going forward, Rakuten plans to expand its range of services and features leveraging Rakuten AI to make communication more intuitive and enjoyable for customers, while also making Rakuten Group's services more accessible than ever.
Website
Rakuten Link AI Overview (*Japanese page)
Notes
*1 Customers who receive the app update notification can update the Rakuten Link app to use the latest version.
*2 The Rakuten Line Desktop Version as well as Rakuten Link Office Desktop and Rakuten Link Office Desktop Version provided for corporate clients are excluded from the new feature rollout.
*3 Rakuten Link app icons displayed in physical stores, online and in the "my Rakuten Mobile" app will be successively updated starting in mid-November.
*4 If issues are identified after updating, the app may revert to the previous version.
*5 Rakuten Link regularly releases updated versions of the app. Rakuten Mobile recommends users to always update to the latest version. Please check app stores for the latest version.
*6 Users have access to up to 50 queries a day free of charge. Users may enter up to 500 characters per question. Usage limitations may change in the future.
*Product names and service names published in this press release are generally trademarks or registered trademarks of their respective companies. Trademarks such as TM and ® may be omitted when trademarks are listed in this press release.