Rakuten Mobile Launches "SAIKYO Protection" Service to Strengthen Smartphone Safety and User Confidence

Tokyo, August 26, 2025 – Rakuten Mobile, Inc. today announced the launch of "SAIKYO Protection," an advanced optional service designed to deliver robust security and peace of mind for smartphone users^*1. Available from today for a monthly fee of 990 yen (tax included), SAIKYO Protection integrates comprehensive digital protection, featuring Norton™ Mobile Security, alongside a suite of services addressing cybersecurity concerns from data privacy to malware defense and incident response^{*2, 3}. First-time subscribers to the service will benefit from a complimentary three-month trial period^*4.

Key features include proactive threat detection via Norton™ Mobile Security, which warns users of malicious websites; dark web monitoring to identify and alert users to compromised personal data; and a dedicated 365-day communication center providing expert consultation.

The service also incorporates critical financial safeguards, offering compensation and insurance for credit card fraud and unauthorized smartphone access such as device hijacking, thereby addressing a broad spectrum of digital risks associated with smartphone use^*4,5. This comprehensive protection, offered at a highly competitive price point of 990 yen per month (tax included), positions SAIKYO Protection as a compelling solution for ensuring end-user digital safety and fostering trust in the mobile ecosystem^*6.

Mobile threats are escalating rapidly worldwide. Kaspersky reports a 36% year-over-year increase in mobile cyberattacks in Q1 2025 alone, with Android™ malware samples rising 27% on the previous quarter^*7. Malwarebytes corroborates these findings, citing a 151% spike in Android-targeted malware in early 2025, more than double the typical volume^*8. These trends underline the urgent need for robust mobile security solutions like SAIKYO Protection.

SAIKYO Protection Service Details

• Personal Information Protection: Dark web monitoring to detect and proactively block personal information leakage risks.
• Virus Protection: Warns against access to dangerous websites, apps and Wi-Fi®, protecting smartphones from viruses and malicious applications.
• Troubleshooting Support & Compensation: Provides 365-day phone support from a dedicated communication center, along with extensive compensation including credit card fraudulent use compensation (up to 90% of maximum loss or 1 million yen) and cyber risk compensation (up to 1.5 million yen).

Rakuten Mobile is committed to elevating the quality of its mobile services and expanding its offerings to provide a secure and reliable mobile experience for its customers.

SAIKYO Protection official website:
https://network.mobile.rakuten.co.jp/service/saikyo-protection/

Notes:
*1 The lowest price among the four carriers when compared with Norton’s equivalent security service. Research by Rakuten Mobile as of August 2025.
*2 Some features may be restricted depending on the OS and device used. Please refer to the official site for more information.
*3 A Norton™ account is required to use the optional service. Please refer to the official site for more information.
*4 For first-time subscribers, credit card fraudulent use compensation and cyber risk compensation will apply from the fourth month and are not eligible for the first three months free offer.
*5 Personal information will be managed by Norton.
*6 If joining or canceling mid-month, the monthly fee will be prorated.
*7 Source: Kaspersky, “Malware Report Q1 2025: Mobile Statistics,” Securelist, July 2025.
*8 Source: Malwarebytes, “Android Threats Rise Sharply With Mobile Malware Jumping by 151% Since Start of Year,” June 2025.

*Norton is a trademark or registered trademark of Gen Digital Inc. or its affiliates in the U.S. and other countries.
*Malwarebytes is a registered trademark of Malwarebytes Inc. in the United States and other countries.
*Product names and service names published in this press release are generally trademarks or registered trademarks of their respective companies. Trademarks such as TM and ® may be omitted when trademarks are listed in this press release.