Rakuten Mobile, Inc. (hereinafter "Rakuten Mobile" or "we") will collect, use and provide third parties with personal information to the extent necessary for fulfilling the following purposes of use in compliance with the Act on the Protection of Personal Information, the provision of Article 4 of the Telecommunications Business Act concerning the secrecy of communications and other relevant laws and regulations when conducting operations related to the provision of telecommunications services.
Use of Personal Information, etc.
Customer Inquiries and Disclosure of Retained Personal Information, etc.
We will collect personal information, etc. about you (i.e., the customer) as described below in order to fulfill the purposes of use stated below. Personal information, etc. about you collected by us includes information that you give us directly, information about your use of our services, and information collected from third parties. As for the purpose of third-party provision, please refer to "3. Third-party provision."
"Personal information, etc." includes all information from which you are directly or indirectly identifiable as an individual. Among "personal information, etc.," "personal information" refers to "personal information" as defined in the Act on the Protection of Personal Information.
| Purpose of use | Personal information, etc. to be used* |
|---|---|
|
[1]-[16] |
|
[1]-[8], [10]-[16] |
|
[1], [2], [12] |
|
[1]-[7], [10]-[16] |
|
[1], [3]-[7], [9]-[16] |
|
[1], [3]-[7], [10]-[16] |
|
[1], [3]-[6], [10]-[16] |
|
[1], [3]-[16] |
|
[1], [3]-[7], [10]-[16] |
Of note, even after the termination of various contracts you have with us, we may store and use your personal information for the purpose of fulfilling legal/regulatory obligations, collecting fees, resolving conflicts, solving problems and/or exercising rights, and with the objective of conducting various surveys necessary for such purpose.
[Note]* The number of the item of personal information, etc. listed below is shown.
| Item of personal information, etc. to be used | Source |
|---|---|
| [1] Information about you such as your name, address, date of birth, sex, phone number, occupation, place of work and email address | You |
| [2] Personal information, etc. stated in identity verification documents | You |
| [3] Information on specifics of application such as name of product/service, quantity applied for, application date and passcode | You |
| [4] Information on payment method, e.g., transfer account, credit card | You |
| [5] Information on communication history and usage details*1 | Your use of service |
| [6] Information regarding billing and payment such as charge, payment status and payment date | Your use of service |
| [7] Personal information, etc. obtained from a third party based on your referral, etc. | Third party |
| [8] Personal information, etc. obtained when an inquiry is made to a public institution, e.g., residence certificate, certified copy of register | Public institution |
| [9] Personal information, etc. published in the Official Gazette, telephone directory, etc. | Information from publicly available sources |
| [10] Geolocation information*2 | Your use of service |
| [11] History of Rakuten Mobile's website viewed and services used by you (including history of purchases and history of payments for using services for which payments are settled with the carrier)*2 | Your use of service |
| [12] Information on line number and communication equipment assigned to you in relation to contract | Your use of service |
| [13] Information on content and history of customer inquiries | Your use of service |
| [14] Other information collected in conjunction with the provision of telecommunications business | Your use of service |
| [15] Name and date of birth of the user in cases where he/she uses the User Registration System in Rakuten Mobile service | User |
| [16] Other information collected from a third party | Third party |
In cases where any purpose of use referred to in 1. above is to be altered, the purpose of use shall not be altered to the extent that the pre-altered purpose of use is reasonably deemed to have become irrelevant.
Of note, in cases where personal information is to be used beyond the extent necessary for fulfilling the purposes of use referred to in 1. above, we will clarify the purpose of use and obtain your prior consent each time.
1) Provision of information to Rakuten Group
Comprised of Rakuten Group, Inc. (hereinafter "Rakuten") and its subsidiaries and affiliates, the Rakuten Group provides many different kinds of services. We may provide information to the Rakuten Group as follows, to enable you to use such Rakuten Group services in a convenient and comfortable manner. Of note, we will not provide information to third parties beyond the scope prescribed in Handling of Personal Information in Telecommunications Business to which you have consented, in accordance with the Guideline on Protection of Personal Information in Telecommunications Business.
| Purpose of third-party provision | Personal information, etc. to be provided* |
|---|---|
| To provide, operate and manage Rakuten Membership and Rakuten Super Points | [1], [3], [4], [6], [12] |
For contract screening:
|
[1]-[7], [10]-[16] |
For identity verification:
|
[1], [2], [12] |
To provide you with advertisements, promotion and marketing content:
|
[1], [3]-[7], [9]-[16] |
To improve and provide services and develop new services:
|
[1], [3]-[7], [10]-[16] |
To deal with product, service or network faults:
|
[1], [3]-[7], [10]-[16] |
To respond to customer inquiries:
|
[1]-[8], [10]-[16] |
For Rakuten Group's investment analysis:
|
[1], [3]-[6], [10]-[16] |
[Note]* The number of the item of personal information, etc. listed in 1. is shown.
2) Provision of information to other third parties
In addition to 1), we may provide personal information, etc. retained by us to third parties, as shown in the table below. When we outsource all or part of our operations relating to the provision of telecommunications services, etc., we may provide personal information, etc. retained by us to the outsourcee.
In addition to the following, we may provide personal information, etc. retained by us to third parties after processing such personal information, etc. in a manner that makes individuals unidentifiable.
| Purpose of third-party provision | Personal information, etc. to be provided | Recipient |
|---|---|---|
| Prevention of delinquency in payment of telecommunications service fee or non-payment of telecommunications service fee | Your personal information, etc. (i.e., name, address, date of birth, sex, mobile phone number and contact phone number), circumstances concerning delinquency in payment and non-payment, etc. | Mobile phone carriers including Mobile Virtual Network Operators (MVNOs) and Broadband Wireless Access (BWA) service providers Outsourcees * The responsibility for managing information on non-payers, etc. lies with Rakuten Mobile. |
| Contract screening at the time of receiving applications such as preventing contracts from being concluded fraudulently by using certificates that have been forged or tampered with | Personal information stated in certificates that have been forged or tampered with presented by a customer or an applicant (e.g., his/her name, address, date of birth, certificate type, certificate number, certificate issuer, application date, contact phone number, arrest information, forgery method, contract screening results), personal information of a customer who has been suspended from use due to his/her identity being unverifiable upon the police agency's request for identity verification (e.g., his/her name, address, date of birth, sex, mobile phone number, contact phone number) | Other mobile phone carriers (including some MVNOs) * The responsibility for managing information on non-payers, etc. lies with Rakuten Mobile. |
| Confirmation of compliance status of the contract between the resale/rental business operator for Rakuten Mobile service and the user, and screening of the contract between the resale/rental business operator and the user who had performed an act in breach of the contract in the past | Information on phone line for which contract is suspected to have been breached (e.g., phone number of such line and subscriber's name, address and date of birth) | Resale/rental business operators |
| Purpose of third-party provision | Personal information, etc. to be provided | Recipient |
|---|---|---|
| For preventing any user who has been suspended from using Rakuten Mobile's telecommunications service or has had his/her contract canceled as a result of sending spam email, etc. from entering into a contract with another telecommunications carrier and from sending spam email, etc.on an ongoing basis | Your personal information, etc. (i.e., name, address, date of birth and sex), mobile phone number before suspension of use and contact phone number, etc. | Other mobile phone carriers (including MVNOs) * The responsibility for managing information on non-payers, etc. lies with Rakuten Mobile. |
| For preventing spam email, etc. from being sent on an ongoing basis by providing other telecommunications carriers with personal information, etc. of the customer who reported the receipt of spam email, etc. | Your personal information, etc. (i.e., mobile phone number and email address), content of your report, etc. | Other mobile phone carriers (including MVNOs) * The responsibility for managing information on non-payers, etc. lies with Rakuten Mobile. |
| Purpose of third-party provision | Personal information, etc. to be provided | Recipient |
|---|---|---|
| Prevention of crime such as "bank transfer scam" involving mobile phones under contracts that have been concluded fraudulently by using identity verification documents or other certificates that have been forged or tampered with | Personal information stated in certificates that have been forged or tampered with presented by a customer or an applicant (e.g., his/her name, address, date of birth, certificate type, certificate number, certificate issuer, application date, contact phone number, arrest information, forgery method, contract screening results) | Police and other administrative agencies* |
| Prevention of crime exploiting services and applications provided by content providers | Age group, contract type (individual/corporate), etc. | Content providers |
| Cooperation in search/rescue by police, fire departments, Japan Coast Guard, etc. | Geolocation information (excluding cases in which provision of geolocation information violates secrecy of communications), information on whether or not an application has been made and a contract has been concluded, name of port-in carrier in cases where the mobile phone number was ported to another carrier based on the mobile number portability (MNP) system | Police, fire departments, Japan Coast Guard and other such agencies* |
[Note]* For the purpose of law enforcement, administrative agencies or judicial institutions may request Rakuten Mobile to access or provide your personal information. In case such requests are made with proper and legitimate need (especially in criminal investigations and other court proceedings), we will respond to this request in accordance with our internal rules and applicable laws.
| Purpose of third-party provision | Personal information, etc. to be provided | Recipient |
|---|---|---|
| Operations associated with interconnection with telecommunications carriers required for providing Rakuten Mobile services and carriers with whom Rakuten Mobile has an interconnection agreement, and performance of contracts with such carriers | Your personal information, etc. (i.e., name, address and phone number), description of use and other corresponding personal information required for providing telecommunications services, etc. | Other telecommunications carriers, carriers with whom Rakuten Mobile has an interconnection agreement |
| Operations related to mobile number portability (MNP) | Your personal information, etc. (i.e., name, address, date of birth and mobile phone number), other information on MNP procedures, etc. | Other mobile phone carriers |
| Purpose of third-party provision | Personal information, etc. to be provided | Recipient |
|---|---|---|
| Provision of services in partnership with other companies such as optional services | Your personal information, etc. (i.e., name, address, phone number, email address, date of birth and sex), information required for operations of services based on partnership, etc. | Service partners |
| Payment of fees to a business operator other than Rakuten Mobile for a service subject to combined billing in which the fees of a fee-based service of such business operator other than Rakuten Mobile used by you are billed together with Rakuten Mobile's telecommunications service fees, and collection of fees in cases where such service fees have not been paid | Your personal information, etc. (i.e., name, address, phone number, email address and date of birth), order/usage/payment information, billing date, usage status of services subject to combined billing, etc. | Providers of fee-based services and products other than Rakuten Mobile |
| Omission and simplification of input and operation during registration for use of contents and services provided by content providers in partnership with Rakuten Mobile | Your personal information, etc. (e.g., name, address, email address, date of birth, sex) | Content providers partnering with Rakuten Mobile |
| Confirmation and notification of applicability and application status of fee discounts for services provided by telecommunications carriers designated by Rakuten Mobile that are offered when bundled with Rakuten Mobile services | Your personal information, etc. (i.e., name and mobile phone number), reasons for inapplicability (e.g., difference in contract period, difference in fee plan), etc. | Telecommunications carriers designated by Rakuten Mobile |
| Purpose of third-party provision | Personal information, etc. to be provided | Recipient |
|---|---|---|
| Cooperation in campaigns conducted by sales agents and sales subcontractors, granting and dispatch of special gifts, etc. | Information for identifying the customer targeted by campaigns such as his/her name, address and phone number | Sales agents and sales subcontractors |
| Operations related to management and operation of incentive scheme for sales agents and sales subcontractors | Your personal information, etc. (i.e., name, address and phone number), information on specifics of application (e.g., name of service) | Rakuten Communications Corp. |
| Purpose of third-party provision | Personal information, etc. to be provided | Recipient |
|---|---|---|
| Assignment of claims concerning use of Rakuten Mobile's telecommunications services | Your personal information, etc. (i.e., name, address, phone number and email address), information on billing and payment (i.e., usage fee, payment status), financial institution account number, name of account holder, credit card number, etc. | Assignee of claims, etc. |
| Purpose of third-party provision | Personal information, etc. to be provided | Recipient |
|---|---|---|
| Other third-party provision of personal information pursuant to general conditions of contracts and provisions of rules on use, etc. | Personal information items pursuant to general conditions of contracts and provisions of rules on use, etc. | Service providers, etc. |
We share personal data on customers as follows:
We will collect, use or provide third parties with information subject to secrecy of communications such as communication history, call history and caller information in accordance with the provision of Article 4 of the Telecommunications Business Act and other relevant laws and regulations only in cases where: we have your consent; we are complying with a warrant issued by a judge; it corresponds to an act of self-defense or aversion of present danger; or there are other justifiable grounds for noncompliance with the law.
We may collect personal information, etc. about you through smartphone applications provided by us. When doing so, we may obtain your consent on an individual basis for handling your communication history, geolocation information, application launch history, phonebook information, photos, videos and other personal information, etc.
Please refer to the following privacy policies established separately for each application provided by Rakuten Mobile.
Handling of Personal Information for "my Rakuten Mobile" Application
Handling of Personal Information for "Rakuten Link" Application
We may use or provide third parties with your geolocation information that we collect when you use our telecommunications services after sufficiently anonymizing such information in a manner that makes you unidentifiable not only at the communication level but also at the individual level.
Please refer to Handling of Geolocation Information, etc. Processed by Sufficient Anonymization.
If you have any inquiries about personal information retained by us, please contact the following inquiry counter.
Rakuten Mobile Communication Center
TEL:050-5434-4653
Operating hours: From 9:00 to 17:00 (open seven days a week, 365 days a year)
If we have received from you a request for the notification of the purpose of use of retained personal data or the disclosure, correction, etc. (i.e., correction, addition or deletion), cease of use, etc. (i.e., cease of use or deletion) or cease of third-party provision of retained personal data, we will respond to you in an appropriate manner within a reasonable period in accordance with laws and regulations after verifying your identity. For the procedures in detail, please refer to How to Request Disclosure, etc. of Retained Personal Data (however, in cases where we have obtained your consent, we will respond by the method to which you consented).
If you have any inquiries about our handling of personal information, etc., please inquire the inquiry counter referred to in "1. Inquiry counter" above.
The accredited personal information protection organization to which Rakuten Mobile belongs and the addressee for complaint resolution requests are as follows.
Organization name: Japan Data Communications Association Personal Information-ICT Center
URL:https://www.dekyo.or.jp/en/
Revised: February 1, 2023